Customer Service

Shipping
Birth Pools
Pool Liners
Bond Refund
Returns

Shipping

  • Aquabub delivers to New Zealand addresses only.
  • Aquabub uses Fastway Couriers.
  • Please allow up to 3 working days for your order to arrive.
  • Free pick up for Gisborne customers.

Birth Pool hire

All birth pool hire kits include:

  • 1 x Birth Pool
  • 1 x disposable pool liner
  • 1 x electric air pump
  • 1 x tap adaptor for kitchen / bathroom tap
  • 1 x double adaptor for laundry taps
  • 1 x 3 meter length of hose to fill the pool
  • 1 x hose adaptor should you need extra hose
  • 1 x puncture repair kit
  • Full instructions

New Zealand wide customers.

  • The total hire price for a birth pool kit is $225.  This price is inclusive of:
    • Pool kit hire
    • Your $50 refundable bond
    • All courier costs (delivery to your address, pick up from your address, and return shipping to Aquabub) in all areas of New Zealand.

Gisborne customers.

  • The total hire price for a birth pool kit is $170.  This price is inclusive of:
    • Pool kit hire
    • Your $50 refundable bond
    • Free pick up from 20 Russell St.

Pool Liners

  • Shipping to Metro areas = $6.50 Nationwide.
  • Shipping to Rural areas = $12 Nationwide.
  • Free pick up for Gisborne customers.

Bond Refund

Included in the hire price of your pool is a $50 bond.  Your $50 bond will be refunded when your pool has been returned to Aquabub in its original condition.  Once your pool has been returned to Aquabub, it will be inflated and inspected for damage.  If Aquabub is satisfied that no damage has occurred your bond will be refunded.  If damage is found your bond will be retained to cover the cost of repair / replacement.  This is at Aquabub’s discression.

Things that can damage your pool include, but are not limited to:

  • Over inflating the pool.  This causes undue stress on the seams and can cause them to split.  The air pressure of your pool will increase once it is filled with water making the walls of the pool much more firm and sturdy, so please do not inflate your pool so much that the walls are ‘hard’ before water is added as this will cause too much pressure on the seams.
  • Using the pool on scratchy or rough surfaces such as rough concrete floors.  Please use a woollen blanket (or similar) between any rough surface, and the pool to avoid punctures.
  • Pointy or sharp objects in or around the pool such as: pens, pencils, children’s toys, pointy jewellery, cats, dogs.
  • Please do not use your pool outside, and do not let children play in / around it.

Your bond will be retained by Aquabub if:

  • There is any damage to the pool.
  • You have used the pool without the provided liner.
  • The pool kit is returned with missing pieces (hoses, tap adaptors, pump, pool valves etc).
  • You have used the filling hose to empty the pool after use (you must not use the provided hoses to empty the pool after use)

Returns

When you have finished with your pool please return it to: Aquabub, 20 Russell Street, Whataupoko, Gisborne 4010.

Stickers for return postage using Fastway Couriers are provided with your pool. Please contact your local Fastway Courier to arrange return postage.

If, for any reason, you are unsatisfied with your order please contact Aquabub as soon as possible so that we can attempt to rectify the situation, this must be done before the pool is used.  If we can not rectify the situation for you we are happy to provide a full refund as long as the pool is in its original un-used condition, and the pool liner is in its original packaging.